EXCHANGES & RETURNS

Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 10 days from the date you received your order to exchange or return. We will collect from your home, work or an alternative address for free.

Shipping is complimentary on all exchanges; however, if you are based outside the US you will need to pay taxes and duties on this.

Please make sure your items are returned new, unused and with all NakedSuede and designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Please contact our customer care team by emailing customercare@nakedsuede.com if you have any further questions.

 

RETURNING YOUR PURCHASE

We simply create a Returns Merchandise Authorization (RMA) number, book a complimentary collection and you can send your item(s) back to us within 10 days of receiving your order.

To ensure your return is covered by our complimentary returns policy, please send it back from the same country it was delivered to. Orders sent back from a different destination may incur additional charges and be delayed in customs.

We prefer that items are returned to us via our own service so that they are protected and insured. You can return using any secure means, but we may not accept liability. Please email customercare@nakedsuede.com if you intend to do this and send your purchase to the following address:

NakedSuede
8202 Wiles Road, 
Coral Springs, FL
33067, 
USA

 

 

RECEIVING A REFUND

  • Your refund will be credited to the original payment method or as store credit to NakedSuede.com site.

    If your order has been sent to a destination within the US or Canada, all sales taxes will be refunded. Outside the US and Canada, customs duties and sales taxes are non-refundable through NakedSuede. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

    Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

     

    OUR POLICY

    • All items must be returned new, unused and with all NakedSuede and designer garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.

      Clothing

      Please take care trying on items as all products must be returned in a new and unused condition with all NakedSuede and designer garment tags still attached.

      Bags

      Please handle light-colored bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.

      Shoes

      When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.

      Beauty

      Skincare, cosmetics and haircare must be returned unused, unopened, and in their original packaging otherwise we will not accept them. Please note that fragrance, nail polish and aerosols are final sale and cannot be returned due to restrictions by the Department of Transportation.

      Lingerie & Swimwear

      Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.

      Limited-Edition Products and Books

      As these items are highly collectible, please only remove the protective cover and packaging once you are certain that you wish to keep them.

      Technology

      Technology products should be returned in the original packaging.

       

      Gifts

      To arrange a gift return, please email customercare@nakedsuede.com

      Faulty goods

      Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within three months of purchase. Please note that items that have been damaged as a result of wear and tear are not considered to be faulty.

      Colors

      We have made every effort to display the colors of our products that appear on NakedSuede as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

      Final Sale

      Final sale items purchased during or sale clearance items cannot be returned or exchanged.

      Late Returns

      Your purchase should be sent back to us within the 10 days of receiving your order. Returns outside of this period are accepted at the discretion of NakedSuede.

      Repeated Returns

      We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.

    •