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Privacy & Cookie Policy

  • Privacy Policy

    NakedSuede, Tussah Silk Investments LLC ("NakedSuede", 'we', 'our', 'us') and its subsidiary companies respect the privacy rights of its online visitors ('you', 'your', 'yours') and recognize the importance of protecting the information collected about them. We provide this statement (the "Privacy Policy") to help you to understand what we may do with any personal information that we obtain from you. This Privacy Policy guides how we collect, store and use the information that you provide us with. As part of our commitment to your privacy rights and security, our website has been certified.

    By providing your personal information to us, you signify your acceptance of this Privacy Policy and agree that we may collect, use and disclose your personal information as described in this Privacy Policy. This Privacy Policy is incorporated into, and part of, the Terms and Conditions, which govern, in general, your use of the website maintained and operated by NakeSuede (the "Site"). We will use your information only for the purposes set out below.

    Although we are committed to maintaining your confidence and trust in all of our activities with you, this Privacy Policy does not govern our collection or use of data about you through channels other than the Site.

    Please exit the Site immediately if you do not accept this Privacy Policy or are accessing the Site in a country or other territory where use of the Site is not permitted.

    We may need to update this Privacy Policy from time to time. We recommend that you regularly check this page to ensure that you have read the most recent version.

    Changes to the Privacy Policy are noted here:

     

    Date last revised: 15th August, 2015

      • Legal purchase age

      • Types of information collected

      • What personal information do we collect from you and how?

      • Use of cookies on our website

      • How personal information may be used, including anyone it might be shared with

      • Opt-in and opt-out provisions

      • How you can access and, if necessary, change the personal information NakedSuede maintains

      • Safeguarding your personally identifiable information

      • Links

      • Where and how to ask questions or file complaints

      • Your consent

  • Legal Purchase Age

    If you are under 18, we require that you inform a parent or guardian about NakedSuede's Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering with NakedSuede or placing an order with NakedSuede.

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  • Types of Information Collected

    The following information is provided by NakedSuede to enable our online visitors to be fully informed of our Privacy Policies. The Site collects certain information when you interact with the Site. For example, the Site may collect "Personal Information" which is data that can be used to identify an individual, as defined by applicable law. The Site may also collect data that does not identify you specifically. The following is a list of data that we may collect and process about you:

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      • Information that you provide by filling out forms on the Site. This includes information you provide when you register to use the Site; subscribe to any services offered on the Site including but not limited to interactive services (such as blogs, chat rooms, message boards, or other user forums); enter a competition or promotion sponsored by NakedSuede; complete a survey; or report a problem with the Site;

      • Your correct date of birth, which we may require that you submit accurately to ensure that you do not access the Site if you are not of a legal age to purchase items offered for sale on the Site;

      • Any information you may provide when you contact us or send us a correspondence;

      • Details of any transactions you carry out through the Site including the placement of any orders by you; and

      • Details of your visits to the Site including, but not limited to, your computer's IP address, password information, page interaction information, traffic data, location data, weblogs, and other data about the resources that you access.

  • What Personal Information do we collect from you and how we use it

    NakedSuede collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by NakedSuede. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order.

    Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

    In addition, our Live Chat provider stores all chat conversations for 13 months. These transcripts are only accessed by NakedSuede for training purposes so we can enhance the service we provide. To receive a copy of your chat conversation simply request this when exiting Live Chat or contact our customer care team by emailing customercare@nakedsuede.com.

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  • Use of Cookies on Our Website

    In common with many websites, we use "cookies" to help us gather and store information about visitors to our Site. A cookie is a small data file that our server sends to your browser when you visit the Site. The use of cookies helps us to assist your use of certain aspects of the Site. You can delete cookies at any time or you can set your browser to reject or disable cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Site.

    We may use information from cookies for the following purposes:

    We may connect the information that we collect through cookies with other Personal Information that you provide to us. Such purposes are:

    We may compile and report to third parties (such as advertisers) aggregate statistics about our users in terms of numbers, traffic patterns and related site information. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

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      • Traffic monitoring, for example, the IP address from which you access the Site, the type of browser and operating system used to access the site, the date and time of your access to the site, the pages you visit, and the Internet address of the website from which you accessed our Site;

      • To recognize repeat visitors for statistical/analytical purposes; or

      • Anonymous tracking of interaction with online advertising, for example, to monitor the number of times that a banner ad is displayed and the number of times it is clicked.

      • To customize or personalize your experience of the Site; for example, so that we can greet you on the site by name;

      • For transactional purposes, such as credit card sales; or

      • To monitor your use of the Site in order to make our communications with you as relevant as possible; for example, by sending you email communications relevant to the parts of the Site that you visit most often or by letting you know about features of the Site that you have not accessed previously.

  • How Personal Information may be used, including anyone it might be shared with

    NakedSuede may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be shared with other trading divisions within the NakedSuede group. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

    When you register with NakedSuede, you will be offered the opportunity to opt out of our email newsletter and other update services. If you choose to opt-out for this service, we will not send you alerts for new products, features nor enhancements; special offers; upgrade opportunities; contests or events of interest. However, if you choose to receive our emails from time-to-time we will use the information you provide to promote the products and services of our business partners or other companies within the NakedSuede Group via email or direct mail. We do collate information about site traffic, sales, wish list, and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally. We strive to limit use of your information to those offers that we think you would appreciate receiving. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs. If we change our policy on disclosure to others, we will inform you and give you the choice of opting out.

    In addition to disclosures identified in the purposes above, from time to time we may disclose Personal Information to

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      • Our service providers and subcontractors, including our affiliates, retained to perform functions on our behalf or to provide services to us, such as warehousing and delivery; marketing and advertising; data processing; software development; website hosting and management; information technology and office services; legal, accounting, audit and other professional service providers; and further provided such service provider does not collect, use or disclose the personal information for any purpose other than to perform such functions or to provide services to us or as otherwise required by law;

      • Unaffiliated service providers with whom NakedSuede may subcontract, including website hosting companies, fulfillment companies and other third party service providers;

      • The prospective seller or buyer of NakedSuede's business or assets, including where NakedSuede or substantially all of NakedSuede's assets is acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;

      • If we are under a duty to disclose or share your personal data in order to: comply with any legal or regulatory obligation; respond to inquiries or requests from public authority; enforce or apply the NakedSuede Terms of Use and other agreements; permit us to pursue available remedies or limit the damages that we may sustain; or protect the rights, property, safety or security of NakedSuede, our employees, agents, contractors, customers, the visitors of the Site or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

  • Opt-In and Opt-Out Provisions

    When you register, you will be given the option to opt-out of subscribing to our regular update service.

    At all times, we will offer you the opportunity to opt-out of any service to which you have subscribed. Any email we send you will contain an easy automated opt-out link so that you can opt-out of that particular mailshot. Simply follow the indications in the email. Alternatively you can change your email preferences or opt out of all emails by logging into My Account. To opt out of direct mail service or updates, please contact aNAKEDSUEDE.COM customer care representative on US +1 877 551 5457 or by email atcustomercare@nakedsuede.com. It is not our current policy to share our customers' personal details with third parties other than as stated herein.

    Should you choose to have your name and personal data removed from our database altogether, you can do so by sending an email to customercare@nakedsuede.com or by writing to us at: NakedSuede, c/o Customer Care Department, Tussah Silk Investments LLC, 8202 Wiles Road Coral Springs, Florida 33067 USA.

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  • HOW YOU CAN ACCESS AND, IF NECESSARY, CHANGE THE PERSONAL INFORMATION NAKEDSUEDE MAINTAINS

    If for any reason you are concerned that the personal information held by NakedSuede is not correct, please visit the website and, after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. Information may be changed online within My Details, Shipping Details, and My Preferences. You can change or delete saved credit card details each time you make a purchase. You will also be able to delete saved credit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through customer finance check. If you prefer, you may contact us by email at customercare@nakedsuede.com and we will amend your personal details.

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  • SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION

    The Site may contain links or references to other websites outside of our control. Links to other websites may use our Site logo or style as a result of a co-branding agreement. These websites may send their own cookies to you and may collect data and make use of that data in ways that this Site would not. Please be aware that we have no control over these websites and our Privacy Policy does not apply to these sites. We encourage you to read the Privacy Policies and terms of use linked or referenced in the websites you enter.

    As required, this Privacy Policy may be supplemented by additional legal requirements in jurisdictions where we conduct business. Nothing in this Privacy Policy or otherwise will create, or add to, any right or claim (whether legal, equitable or otherwise) that any individual or person may have at law or otherwise against the NakedSuede Group, the company or any third party or any of their respective directors, officers, employees, agents or representatives; nor will the existence of this Privacy Policy or its application impose or add to any obligations or liability upon the NakedSuede Group that the NakedSuede Group does not already otherwise have under law.

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  • LINKS

    If you require further information about our Privacy Policy, please go to the Contact Us section of the web site and send an e mail to the relevant NAKEDSUEDE.COM department. If you wish to talk to aNAKEDSUEDE.COM customer care representative please contact us on: USA +1 877 551 5457. Calls from outside the USA will be charged at international rates.

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  • WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS

    If you require further information about our Privacy Policy, please go to the Contact Us section of the web site and send an e mail to the relevant NAKEDSUEDE.COM department. If you wish to talk to aNAKEDSUEDE.COM customer care representative please contact us on: +1 877 551 5457. Calls from outside the USA will be charged at international rates.

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  • YOUR CONSENT

    By visiting NAKEDSUEDE.COM, you are accepting and consenting to the practices described in this Terms and Conditions.

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